Your contract is with Bayan Blue Ltd. Rigbey Harrison, Church Green East, Redditch, Worcestershire, B98 8BT. Upon making a booking, you agree to these terms and conditions. The contract, which is made on acceptance of the booking confirmation, is based on these terms and conditions and is subject to the jurisdiction of the English courts. The departure date is the date of arrival onboard your yacht.
Booking Information
Please check your booking confirmation for errors and discrepancies, as this information is used to facilitate your holiday. Any errors on the booking confirmation should be notified to Bayan Blue Ltd. within 7 days of receipt, or, if the departure date is less than 14 days from the date of issue, within 24 hours. After this period, the booking confirmation is deemed to have been accepted. The contract is between the party leader and Bayan Blue Ltd. The guest information requested is necessary to obtain navigation permits for your holiday; this can be completed by email, fax or by post. This must be completed 10 weeks prior to your departure date, or within one week of receipt of your preference forms. In all cases, the information must be supplied at least 48 hours prior to departure. If this is not possible, the party leader must contact us before departure. Any delays to your holiday as a result of incomplete or inaccurate crew details are out of our control and no compensation will be paid. The information supplied forms part of the contract between us.
Pricing & Payments
The price of the holiday is as stated in the Pricing Plan page and is in pounds sterling. These prices supersede any previous price lists and are subject to change. Once you have paid a 30% deposit, the price will not normally be subject to change. Any offers and discounts available cannot be applied retrospectively. The balance of your holiday must be paid at least 10 weeks before departure. If there is less than 10 weeks between the issue of your booking confirmation and the departure date, the balance must be paid in full with the deposit. Late payment of the balance may incur a 0.5% per week surcharge.
Surcharges: In addition to that listed above, Bayan Blue reserve the right to apply surcharges for the following:
- Transportation costs, including the costs of fuel
- Dues, taxes or fees chargeable for services such as embarkation or disembarkation at ports
- Exchange rates applied to the particular package
If the cost of these items increases by less than 2%, it will will be absorbed by us. For larger variations than this, 2% will still be absorbed and the additional amount may be passed on in an amended invoice. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid. Should you decide to cancel, you must do so within 14 days from the date of issue of the invoice, and you will be entitled to an offer of alternative travel arrangements by us and compensation, as detailed below under 'Changes to Your Holiday by Us'. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
No surcharge will be imposed within 30 days of your departure.
We reserve the right to charge for any excess cleaning required (beyond normal wear & tear) at the end of your holiday.
Changes to your Holiday by You
Minor changes to your holiday (for example, the substitution of one guest for another, or addition or removal of a guest) may be possible provided 14 days notice is given. Any requests for changes must be authorized by the party leader and may be subject to a £10 administration fee. Any additional guests will be charged for as per published prices. If, after receipt of your booking confirmation, you wish to change the date or duration of your holiday, we will do our utmost to assist you. However, changes may not be possible. The cost of any changes will be the additional holiday cost (if any), based on the brochure prices and may also be subject to a 2% administration fee. Changes made within 8 weeks of departure are treated as a cancellation and re-booking. The party leader may cancel your holiday at any time. The charge for cancelling your holiday is dependent on the notice given:
- More than 10 weeks notice: deposit only.
- 6-10 weeks notice: 50% of total holiday cost.
- 2-6 weeks notice: 80% of total holiday cost.
- Less than 2 weeks notice: 100% of holiday cost.
If the reason for cancellation is covered by your insurance policy, you may be able to reclaim any charges.
Changes to Your Holiday by Us
We reserve the right to make changes, or cancel your holiday as necessary. Most changes are minor and you will be notified as soon as possible. Major changes include (but are not limited to):
- A change of holiday date.
- A change of holiday duration.
- A change of base port requiring a significantly extended transfer or arrival at a different airport.
- Cancellation of the holiday
If we have to make a major change to your holiday, you are entitled to either accept our offer of a replacement or accept a full refund of the money you have paid. In all cases, excepting changes due to Force Majeure, we will compensate your party as follows:
- More than 10 weeks notice: £30 per party.
- 6-10 weeks notice: £60 per party.
- 2-6 weeks notice: £90 per party.
- Less than 2 weeks notice: £150 per party.
No compensation will
be paid if the change is due to Force Majeure. Force Majeure means unforeseen
and unusual circumstance beyond our control, the consequences of which could
not have been avoided even if all due care is exercised. Examples are riot,
civil strife, unavoidable technical problems, terrorist activity, natural
disasters, fire, acute medical problems or adverse weather conditions. Please note that this list
is not exhaustive.
We reserve the right in our absolute discretion to terminate
without further notice the holiday arrangements of any guest who refuses
to comply with the instructions of the crew. Upon termination our responsibility
to you ceases and we shall not be liable for any further costs incurred
by the guest.
Yachts are complex machines and technical problems may occur. Bayan Blue
will compensate clients if a yacht is disabled through no fault of the clients'
(excepting cases due to Force Majeure). Compensation is based on the charter fee,
less food and staffing, calculated at £50 per person per day. This covers problems with the
engine, sails, mast, rigging and ground tackle. Faults with the air conditioning or generator
are not covered. If the yacht is not available through no fault of Bayan Blue
(for example, damage by previous guests), we may substitute another yacht
of similar dimensions.
Insurance
Yacht sailing carries an element of risk. Participation in this activity
is at your own risk. The skipper of the yacht has primary responsibility
for the safety of guests and crew at all times. In the interests of safety,
the skipper may change the itinerary; decide whether passages should be
made and if these should be under power or sail. Bayan Blue is fully insured,
including third party insurance and public liability insurance. We do not
provide travel insurance for our guests. All guests must make their own
travel insurance arrangements and ensure that this covers them for a yacht
sailing holiday and any other activities envisaged (for example, snorkelling or kayaking).
Bayan Blue is not responsible for delays and cancellations to flights - please ensure that your insurance will cover
these eventualities. Children aboard the yacht are the sole responsibility
of their parents/guardians at all times.
Use of the dinghy assumes liability for the full cost of any damage or loss
occurring during the clients' use. Please note that this could be in excess
of £3,000.
Complaints
If you have a problem during your holiday, please inform a member of your crew immediately, who will endeavour to resolve the issue. If your complaint is not resolved on board, please follow this up within 30 days of your return home by writing to our UK office. Reporting problems promptly to your crew gives us a chance to investigate and resolve the issue while you are still on board, and failure to do this will reduce your rights to compensation.
Travel Advice
At the time of writing (August 2008), no vaccinations are required for British Citizens visiting Greece. However, we strongly recommend that you obtain and read a copy of The Department of Health booklet T6, Health Advice for Travellers. If you are travelling to Greece, we recommend you obtain an EHIC (previously the E111), which will assist in receiving emergency medical treatment in an EU country. For more information, go to www.dh.gov.uk or phone the UK Department of Health on 0207 210 4850 during normal office hours. British nationals visiting Greece do not require a visa for tourist trips. For up to date information and advice on travelling to Greece, please go to www.fco.gov.uk or phone the British Foreign & Commonwealth Office Advice Line on +44 (0) 870 606 0290.
